When Will I Receive My Auris System™ & How Can I Track My Order??
If this works, why doesn’t my audiologist offer it?
When Will I Receive My Auris System™ & How Can I Track My Order??
Once your order is placed, the Auris System™ ships within 24–48 hours. Most customers receive their package within 5-7 business days. Your shipment includes: 1x Auris Hearing System™
1x Type-C Fast Charging Cable
120-Day Money-Back Guarantee
Check Your Email For Tracking: Look for an order confirmation email that you should have received after placing your order. This email often includes a link or reference number that you can use to track your order. We will also send a tracking number to your email along with a delivery confirmation email.
If this works, why doesn’t my audiologist offer it?
Audiology treats the ear.
This approach works with the brain.
Auris isn't built through traditional audiology — it’s neuroscience-based sound retraining.
Most audiology clinics focus on ear-level solutions like hearing aids and masking devices. Those tools are standardized and built into insurance and clinical supply systems.
Auris was developed from a different starting point: how the brain adapts when sound pathways go quiet. Instead of covering up the ringing, it uses precise bone-conducted frequencies to help the brain re-train its response.
That research began in neuroscience which is why it exists outside the traditional audiology model.
Does Tinnitus Return when i'm not using them?
Does Tinnitus Return when i'm not using them?
Some people notice the sound feels softer even after they take Auris off, especially with consistent daily use. Early on, you may still hear the ringing when you’re not using it. That’s normal.
The goal isn’t just temporary masking. With steady use, many users report their brain starts reacting less to the sound over time.
What Are the Key Features of the Auris System™?
What Are the Key Features of the Auris System™?
The Auris System™ is the first open-ear bone-conduction system designed to help calm tinnitus by delivering vibration-based sound therapy directly to the inner ear. Lightweight (just 1.01 ounces) and sweatproof, it’s built for full-night comfort and secure wear. With 10+ hours of battery life, Bluetooth streaming, and easy tap controls, relief is always within reach—day or night. Includes a Type-C fast-charge cable so you’re never left without support when you need it most.
Can I wear them with sunglasses, hats, or helmets?
Can I wear them with sunglasses, hats, or helmets?
Absolutely! The Auris System™ is designed to fit comfortably alongside sunglasses, hats, and even bike helmets. The lightweight, one-size-fits-all, wraparound frame stays secure without pressing against your temples, making it perfect for runners, cyclists, and outdoor adventurers.
What makes this different from other types of therapy?
What makes this different from other types of therapy?
Traditional sound therapy tries to cover up tinnitus by pushing sound through your ear canal — but when the noise stops, the ringing usually comes roaring back. Vibration therapy is different because it works through bone, not through the air. It activates the brain’s sound-processing circuits and helping rebuild the missing signal. It’s about retraining the brain, not drowning out the world.
Can I Adjust the Size?
Can I Adjust the Size?
The Auris System™ features a flexible, wraparound design that provides a secure and comfortable fit for most head sizes. While it doesn’t have manual size adjustments, the lightweight frame is designed to adapt naturally to your head shape.
Some people may have a little free space behind their head, while others may find that the band rests against the back of their neck—both fits are completely normal and won’t affect performance or comfort.
Can the Auris System™ be used with hearing aids or cochlear implants?
Can the Auris System™ be used with hearing aids or cochlear implants?
Yes. The Auris System™ works seamlessly with BTE, ITE, ITC, RIC, CIC, and cochlear implants. It doesn’t interfere with your device’s signal, programming, or fit. You can use the Auris System™ alone or together with your existing hearing aids for dual support.
How do I choose the right vibration therapy sounds for my tinnitus??
How do I choose the right vibration therapy sounds for my tinnitus??
You don’t have to guess. We include a professionally curated vibration therapy Library built specifically for tinnitus retraining. It will be delivered right to your email after checkout. Tested with real tinnitus sufferers and optimized for bone conduction.
You’ll be able to choose from multiple sound categories to find what works best for you. If you already have a favorite therapy sounds, you can play your own audio through Auris too.
Can people around me hear my therapy sounds?
Can people around me hear my therapy sounds?
The Auris System™ is designed to keep sound private. While all hearing devices have some level of sound leakage at very high volumes, the Auris System™ minimizes this by transmitting sound through your bones instead of the air. At normal listening levels, people around you won’t hear a thing.
How Do I Return My Auris System™?
How Do I Return My Auris System™?
We make returns simple. We understand the Auris System™ may not be for everyone. Simply email support@aurislabs.co for a 100% refund within our 120 day refund policy.
How long and how often do you have to wear them?
How long and how often do you have to wear them?
Based on published bone-conduction tinnitus studies, users typically wear it daily in short sessions—most commonly 1hr once or twice a day. Clinical research shows benefits building with consistent daily use over weeks to months, rather than wearing it all day. Consistency matters more than duration.